Deep dives into sales AI, conversation intelligence, and the future of revenue operations. Expert insights from our team and industry leaders.
AI for Call Center Training: The End of “Ramp-Up Time” AI for Call Center Training: The End of “Ramp-Up Time” As You Know It You spend weeks, maybe even months, onboarding a new customer support agent. You invest in classroom sessions, complex manuals, and shadowing programs, hoping to instill years of product knowledge in a […]
The Modern Seller’s Paradox: Why Confidence Is Your Most Underrated Sales Tool The Modern Seller’s Paradox: Why Confidence Is Your Most Underrated Sales Tool In the high-stakes world of modern sales, we’re obsessed with metrics, methodologies, and an ever-expanding tech stack. We A/B test email subject lines, dissect call recordings, and optimize our CRM workflows […]
A Sales Rep’s Guide to Overcoming Customer Indecision You’ve been there. The demo was a home run. The prospect is nodding along, saying all the right things: “This is exactly what we need.” “I see the value.” Yet, when it’s time to move forward, you hit the wall of “maybe.” That one phrase “Let me […]
Stop “Winging It”: How to Measure and Maximize the ROI of Your Sales Mock Calls Stop “Winging It”: How to Measure and Maximize the ROI of Your Sales Mock Calls Let’s be honest. When your manager says “let’s do some role-playing,” you probably feel a mix of dread and boredom. You go through the motions, […]
Beyond the Transcript: Why Post-Call Analysis Isn’t Enough for Modern CX You’ve been there. It’s the end of the quarter, and you’re deep in call recordings and transcripts, searching for “coachable moments.” You find one—a missed upsell opportunity on a call from three weeks ago. You flag it, schedule a meeting with the agent, and […]
Your new support agent’s first day is often a trial by fire. They’re facing a mountain of product information and a queue of customers who expect perfect answers, right now. That long ramp-up period, where they struggle to find the right information, is costly for your business and stressful for them. But what if you […]
Staring at a stalled pipeline? It’s a familiar frustration for even the best sales reps. The old tactics just aren’t cutting it anymore. But what if you could inject some rocket fuel into your process? We’re not talking about working longer hours. We’re talking about leveraging the power of Artificial Intelligence to work smarter. In […]
We’ve all been there. Staring at a phone number, heart pounding, palms sweating. You know your product inside and out, but a wave of self-doubt makes your voice feel small. What if the prospect asks a question you can’t answer? What if you sound nervous? Forget “faking it ’til you make it.” True confidence on […]
You’re on a critical sales call. The momentum is building, you’ve established rapport, and then the prospect hits you with a tough objection. You turn to your AI sales assistant for the perfect response, and… you wait. That one or two-second delay feels like an eternity. It’s the silent deal-killer, shattering your flow and costing […]
“It’s too expensive.” Four words that can make a salesperson’s heart sink. You’ve done everything right, but the deal suddenly feels like it’s slipping away. But what if that objection isn’t the deal-killer you think it is? What if it’s actually a buying signal in disguise? A request for more justification, more value. Most reps […]
